Grievances Redressal System in MoHUA:
The Ministry of Housing And Urban Affairs has established an efficient and effective grievance redressal mechanism. The grievances of public are received in the exclusively created Public Grievances Cell located in Room No. 006, “C Wing” adjacent to the Gate number 1 of Nirman Bhawan. The Cell is the designated Section for handling grievances pertaining to all organizations under the Ministry of Housing And Urban Affairs
Structure of Grievance Redressal Machinery:
The PG Cell is supervised by a Section Officer and the Cell is working under the Director in-charge of Public Grievance redressal who is designated as Public Grievance Officer of the Ministry. Economic Adiviser-II is the Director of Grievances and overall in-charge of the Public Grievance Redressal Machinery of the Ministry. Presently following Officers are handling Grievances at various level:-
| Name | Designation |
Phone No. and E-mail |
| Ms. Nandita Gupta |
Joint Secretary (Admn. and L&E), M/o Housing and Urban Affairs is the overall in-charge of Public Grievances in the Ministry and is the designated Director of Grievances in the Ministry
|
Room No 308, ‘C’ Wing |
| Shri R. Prem Anand |
Deputy Secretary (C&PG) |
Room No. 313 ‘C’ Wing, |
| Shri Maha Singh |
Under Secretary (C&PG) |
Room No. 201 ‘B’ Wing, |
| Shri P. K. Sengupta | Section Officer (PG Cell) |
Room No 006, ‘C’ Wing, Ground Floor, Near Gate no 1, Nirman Bhawan, New Delhi. Tel No : 23062010 Email :- sopg-mud@nic.in
|
Action on Grievances:
Ministry of Housing And Urban Affairs follows the guidelines of DARPG for redressal of Public Grievances received in the Ministry according to which a grievance is normally required to be redressed within a period of two months
All the grievances after acknowledgment are forwarded to the concerned organizations who are dealing with the substantive function linked with the grievance for redressal under intimation to the complainant. Depending upon the seriousness of the grievance the Cell follows them up regularly till their final disposal.
The Public Grievance Redressal Mechanism in the Ministry functions on a decentralized basis. The attached and subordinate offices and the autonomous bodies dealing with substantive functions have their respective grievance redressal machinery. The PG Cell of the Ministry in order to ensure that grievances are handled in a fair, objective and just manner, particularly follows those grievances where the complainant had failed to get redressal at the hands of internal machinery and the sub-ordinate authorities. No grievance petition received is closed without having been addressed and responded.
Regular review meetings are held with various organization of MoHUA, to monitor and follow up on grievance so that the disposal of these are expedited.
II. Public grievance officers of the various organizations (other than Secretariat) under this Ministry as on 28.11.2018.
| Sl. No. |
Name of Organisations |
Public Grievance Officers |
Telephone Nos and e-mail addresses |
|
1. |
Ministry (Secretariat) |
Ms. Namdita Gupta, Joint Secretary (Admn. and L&E)/Director of Grievance.
Shri R. Prem Anand, Dy. Secretary (Coord., Parl. & PG) |
Room No 308, ‘C’ Wing
Room No. 313, ‘C’ Wing, |
|
2. |
CPWD |
Shri Harish Kumar
Shri Harnam Singh,
Shri Sushil Kumar |
Room No. 114, ‘A’ Wing,
Room No. 108, ‘A’ Wing
Room No 115, ‘A’ Wing, |
|
3. |
Land & Development Office |
Shri Rajeev Kumar |
Room No. 629, ‘A’ Wing, |
|
4. |
Directorate of Estates |
Shri Naveen Yadav |
Room No. 442, ‘C’ Wing,
E-mail-naveen.yadav@nic.in |
|
5. |
Directorate of Printing |
Shri A. K. Bansal, |
Room No. 102, ‘B’ Wing, |
|
6. |
Delhi Development Authority |
Shri Vivin Ahuja, |
Vikas Sadan, INA, C Block, 3rdFloor, |
|
7. |
National Buildings Construction Corporation Ltd. |
Smt. Ramya A.S, Manager |
NBCC Bhawan, |
|
8. |
Town & Country Planning Organization |
Shri S. Surendra, |
T&CPO, E-Block, |
|
9. |
Department of Publication |
Shri Gopal Dutt Pandey |
Department of Publication, |
|
10. |
Govt. of India Stationary Office |
Shri B. N. Halder, |
G.I.S.O., 3, |
|
11. |
National Capital Region Planning Board |
Shri Abhijeet Samanta, Deputy Director |
N.C.R.P.B., Core-IV B, First Floor,
E-mail: pl2.ncrpb@gov.in |
|
12. |
Delhi Metro Rail Corporation Ltd. |
Shri Yogendra Kumar, |
Metro Bhawan, |
|
13. |
Pay and Account Office
|
Smt. Sriparna Das, |
Room No. -307, B-Wing, |
|
14. |
Delhi Urban Art Commission |
Shri Vinod Kumar |
Core-6A, India Habitat Centre, E-mail:duac74gmail.com |
|
15. |
Building Material & Technology Promotion Council |
Shri A. K. Tiwari, Chief PMT & Admn |
Core 5A, India Habitat Centre, Lodhi Road, New Delhi-110008. E-mail: bmptc[at]gamil[dot]com |
|
16. |
Central Government Employees Welfare Housing Organisation |
Shri A. K. Purswani, Dy. Director (Tech) |
`A’ Wing, 6th floor, Janpath Bhawan, Janpath New Delhi - 110 001, E-mail:cgewho@nic.in |
|
17. |
Hindustan Prefab Ltd. |
Ms. Soniya Singh Company Secretary, |
Hindustan Prefab Ltd. Jangpura, New Delhi-110014, Tel. No.- 43149800 E-mail:- cshpl[at]gov[dot]in Website: hindprefabin |
|
18. |
Housing and Urban Development Corp. |
Shri S. K. Solanki, General Manager Law |
Core 7A, HUDCO Bhawan, India Habitat Centre, Lodhi Road, New Delhi-110003, Tel. No. : 24648160,
E-mail : pghudco2018@gmail.com Website : www.hudco.org |
|
19. |
National Building Organisation |
Shri Umraw Singh, Director |
National Building Organisation, Room no.-210, G Wing, Nirman Bhawan, New Delhi, Tel. No. : 23061692 E-mail: umraw[dot]s[at]gov[dot]in |
|
20. |
National Cooperative Housing Federation of India |
Shri N. S. Mehata Chief Executive |
6A/6, Siri Fort Institution Area, August Kranti Marg, New Delhi, E-mail: nchf2001[at]yahoo[dot]com, Website: nchfindia.net |
