Grievances Redressel System in MoHUA : Ministry of Housing and Urban Affairs, Government of India

Grievances Redressel System in MoHUA

Grievances Redressal System in MoHUA:

The Ministry of Housing And Urban Affairs has established an efficient and effective grievance redressal mechanism. The grievances of public are received in the exclusively d Public Grievances Cell located in Room No. 006, “C Wing” adjacent to the Gate number 1 of Nirman Bhawan. The Cell is the designated Section for handling grievances pertaining to all organizations under the Ministry of Housing And Urban Affairs.

Structure of Grievance Redressal Machinery:

The PG Cell is supervised by a Section Officer and the Cell is working under the Director/DS in-charge of Public Grievance redressal that is designated as Public Grievance Officer of the Ministry. JS (C&NE) is thedesignated Nodal Appellate Authority and Deputy Secretary (C, Legal & PG) is the Nodal Public Grievance Officer/overall in-charge of the Public Grievance Redressal Machinery of the Ministry. Presently following Officers are handling Grievances at various levels:-

Name	Designation	Phone No. and E-mail
Shri Dinesh Kapila	EA , M/o Housing and Urban Affairs are the designated Nodal Appellate Authority in the Ministry..	Room No 232, ‘C’ Wing Nirman Bhawan, New Delhi. Tel No. 23061397 E-mail:- dinesh.kapila@gov.in Website-www.mohua.gov.in
Smt Sneh Lata	Deputy Secretary (C,PG & legal), is the overall in-charge of Public Grievances in the Ministry and Nodal Grievance Officer, GRO(Grievance Resolution Officer)	Room No. 211 ‘C’ Wing, Nirman Bhawan, New Delhi Tel No. 23062387 Email : sneh.lata71@nic.in
Shri Hari Mohan Jha	Under Secretary (C&PG)	Room No. 201 ‘B’ Wing, Nirman Bhawan, New Delhi. Tel No 23061047 Email: hm.jha@nic.in
Smt. Riddhi Srivastava	Section Officer (PG Cell)	Room No 006, ‘C’ Wing, Ground Floor, Near Gate no 1, Nirman Bhawan, New Delhi. Tel No : 23062010 Email :- sopg-mud@nic.in

Action on Grievances:

Ministry of Housing And Urban Affairs follows the guidelines of DARPG for redressal of Public Grievances received in the Ministry according to which a grievance is normally required to be redressed within a period of 30 days.

All the grievances after acknowledgement are forwarded to the concerned organizations who are dealing with the substantive function linked with the grievance for redressal under intimation to the complainant. Depending upon the seriousness of the grievance the Cell follows them up regularly till their final disposal.

The Public Grievance Redressal Mechanism in the Ministry functions on a decentralized basis. The attached and subordinate offices and the autonomous bodies dealing with substantive functions have their respective grievance redressal machinery. The PG Cell of the Ministry in order to ensure that grievances are handled in a fair, objective and just manner particularly follows those grievances where the complainant had failed to get redressal at the hands of internal machinery and the sub-ordinate authorities. No grievance petition received is closed without having been addressed and responded.

Regular review meetings are held with various organizations of MoHUA, to monitor and follow up on grievance so that the disposal of these is expedited.

II. Public grievance officers of the various organizations (other than the Secretariat) under this Ministry as on .11.2022.

Sl. No	Name of Organisations	Public Grievance Officers	Telephone Nos and e-mail addresses
1.	Ministry (Secretariat)	Sh. Dinesh Kapila,EA (Nodal Appellate Authority). Smt Sneh Lata, DS (Coord., Legal & PG)	Room No 232, ‘C’ Wing Nirman Bhawan, New Delhi. Tel No. 23061397, E-mail:- dinesh.kapila@gov.in Room No. 211, ‘C’ Wing, Nirman Bhawan, New Delhi. Tel No. 23062387 E-mail: sneh.lata71@nic.in Website:- www.mohua.gov.in
2.	CPWD	Shri Harish Kumar Deputy Director General (Works) Shri Umesh Bansal, DDG (HQ) Shri Prashant Kumar Gupta Director (PM & PG)	Room No. 114, ‘A’ Wing, Nirman Bhavan, New Delhi. Tel. No. 23061506 Room No. 108, ‘A’ Wing Nirman Bhawan, New Delhi, Tel No. 23062674 Room No 115, ‘A’ Wing, Nirman Bhawan, New Delhi. Tel. No. 23062220 E-mail:dirpm@nic,in Website:– www.cpwd.gov.in
3.	Land & Development Office	Shri Din Dayal Dy. L&DO-II	Room No.627, ‘A’ Wing, Nirman Bhawan, New Delhi. Tel No. 23061915 E-mail:- din.dayal@nic.in Website:– https://ldo.gov.in/
4.	Directorate of Estates	Shri. Manik Chandra Sonowal Director of Estates	Room No. 439, ‘C’ Wing, Nirman Bhawan, New Delhi. Tel No. 23061749 E-mail-mcsonowal-upsc@gov.in Website:– https://esampada.mohua.gov.in/signin/
5.	Directorate of Printing	Shri Sanjay Singh, Director	Room No. 101-102, ‘B’ Wing, Nirman Bhawan, New Delhi. Tel No. 23061413, E-mail:-sanjay.moca@nic.in Website:- www.dop.nic.in
6.	Delhi Development Authority	Smt. Gian Chand Sharma, Director ( SA & GR)	Vikas Sadan, INA, C Block, Ground Floor, New Delhi. Tel No. 24625134 Email: gyan.sharma793@dda.gov.in Website:– www.dda.org
7.	National Buildings Construction Corporation Ltd.	Smt. Divya Bharti, Senior Project Manager	NBCC Bhawan, Lodhi Road, New Delhi-110003. Tel. No. 011-24367314,Mail: tech.hp@nbccindia.com Website:- https://nbccindia.in/
8.	Town & Country Planning Organization	Shri Mohd. Monis Khan, Town & Country Planner	T&CPO, E-Block, Vikas Bhawan, I P Estate, New Delhi-110002. Tel. No. 23370620 E-mail:- monis.khan@nic.in Website:- http://tcpo.gov.in/
9.	Department of Publication	Smt. Lucy Jyoti Beck Assistant Controller of Publications	Department of Publication, Civil Lines, Delhi-110054. Tel No. 23813761 E-mail:- acop-dep@nic.in Website:– www.deptpub.nic.in
10.	Govt. of India Stationary Office	Shri B. Dhar, Dy. Controller of Stationery	G.I.S.O., 3 Church Lane, Kolkata-700001. Tel. No.033- 22625481 Website:- www.giso.gov.in
11.	National Capital Region Planning Board	Smt. Nilima Majhi, Deputy Director Tech.	N.C.R.P.B., Core-IV B, First Floor, India Habitat Centre, Lodhi Road, New Delhi- 110003. Tel No. 24642287 E-mail: ddtnm-ncrpb@nic.in Website:– www.ncrpb.nic.in
12.	Delhi Metro Rail Corporation Ltd.	Shri Omvir Singh Saini, GM (Planning)	Metro Bhawan, Fire Brigade Lane, Barakhamba Road, New Delhi-110001. Tel No. 23417915 E-mail-planning_dmrc@rediffmail.com Website:– www.delhimetrorail.com
13.	Pay and Account Office	Sh. Siddhartha Dandapat, Sr. Accounts Officer	Room No. -307, B-Wing, III Floor, O/o CCA, Nirman Bhawan, New Delhi. Phone-23062540, Email- tnc-moud@gov.in
14.	Delhi Urban Art Commission	Smt. Ruby Kaushal Secretary	Core-6A,UG First Floor, India Habitat Centre, Lodhi Road, New Delhi-110003, Tel No.- 01124619593 E-mail:duac1974@gmail.com
15.	Building Material & Technology Promotion Council	Shri S.K.Gupta, Chief TDEIC	Core 5A, India Habitat Centre, Lodhi Road, New Delhi-110008. E-mail: guptaksharad@gmail.com
16.	Central Government Employees Welfare Housing Organisation	Shri Roshan Kishore, Asstt. Director (Admn.)	`A’ Wing, 6th floor, Janpath Bhawan, Janpath New Delhi - 110 001, Tel Nos. :011 23717249, 011-23739722, 011-23355408 E-mail:cgewho@nic.in
17.	Hindustan Prefab Ltd	CS Namrata Srivastava Company Secretary	Hindustan Prefab Ltd. Jangpura, New Delhi-110014,Tel. No.- 43149800 E-mail:- cs.hpl@gov.in Website: hindprefabin
18.	Housing and Urban Development Corp.	Shri H M Bhatnagar, General Manager Law	Core 7A, HUDCO Bhawan, India Habitat Centre, Lodhi Road, New Delhi-110003, Tel. No. : 24651165, E-mail : pghudco2018@gmail.com Website : www.hudco.org
19.	National Building Organisation	Shri Basudeb Das, Director General	National Building Organisation, Room no.-210, G Wing, Nirman Bhawan, New Delhi, Tel. No. : 23061692 E-mail: basudeb.das@nic.in
20.	National Cooperative Housing Federation of India	Shri N. S. Mehara Chief Executive	6A/6, Siri Fort Institution Area, August Kranti Marg, New Delhi, Tel No.-011-26490535 E-mail: nchf2001@yahoo.com, Website: nchfindia.net

If Complaints fail to get internal redress, DPG (https://dpg.gov.in/) can be approached for redress of grievance. external link